SALES TERMS, CONDITIONS, AND POLICIES
Kim Seybert, Inc. reserves the right to terminate your account or reject orders in its sole discretion. Reasons for termination may include, but are not limited to: over saturation of Kim Seybert merchandise in your area; your failure to provide customer service; your failure to comply with our company policies, applicable laws and regulations; and/or your failure to conduct business in a manner that reflects favorably on Kim Seybert. Your account may also be terminated due to inactivity for more than one year, or failure to maintain shipments of $2,000.00 per year. All orders are final sales unless cancelled within two weeks of order date. Cancellations thereafter may be subject to a 25% cancellation fee.
Wholesale Pricing: Prices are listed by item number and are subject to change without notice. Retailers and Interior Designers with a retail store stocking the product will be approved for wholesale pricing.
Trade Pricing: Interior Designers, Caterers, and Event Planners who do not have a retail store may request a Trade Account and may be approved for Non-Stocking or Trade pricing, which is currently 30% off retail.
Minimum Order Requirement for Tabletop Collections: Initial order for Wholesale-$1,200.00, for Trade-$500.00, re-orders must be at least $200 or a $20 minimum order fee will be charged.
Minimum Order Requirement for Home Décor, Glass Collection & Flatware: Initial order $800.00, re-orders must be at least $200 or a $20 minimum order fee will be charged.
Minimum Per Style Requirements: There is a 4-piece per style/per color minimum on all categories with the exception of runners, barware, bath, decorative, pitchers (individual), coaster sets, cocktail sets, and napkin ring sets (S/4 or S/6). Our price sheet lists the minimum order quantity per item.
New Domestic Accounts: For initial orders we require a 25% prepayment at the time of order. The balance must be paid in full prior to shipping. We accept Visa®, MasterCard®, Discover® and American Express® credit cards; company checks; and/or wire transfers. NO COD. Credit card orders must include a valid account number, name, expiration date, and billing address before they will be processed.
New International Accounts: A 50% deposit is required for all international orders. The balance must be paid in full prior to shipping. All payments must be made in US dollars.
Special Orders/Projects: A 50% deposit is required for all special orders and special projects. These orders are final sale and no revisions, cancellations, and/or credits will be made and/or issued.
Credit and Collection Policy: Kim Seybert, Inc. welcomes this opportunity to extend an open line of credit to organizations with which we will be doing business. We have prepared this policy statement to explain our credit terms. If this does not answer all of your questions, please contact our Credit Department. We look forward to a mutually beneficial relationship.
Granting of Credit
- A line of credit will be granted on the basis of the results of a credit investigation by the Credit Department to customers who have submitted satisfactory credit, bank, and trade references; and only after the first order has been shipped.
- Payment in advance will be required when a customer’s credit history precludes the extension of open account credit, a collection problem exists, or the urgency of the shipment precludes a normal credit investigation.
- Delinquent accounts revert back to prepayment terms.
These terms will be administered by the Credit Department as required.
Agreement for use of Kim Seybert Product Images: A written request must be made to Kim Seybert, Inc. for use of images. A review of your account will then take place by your account executive and if approved you will be asked to sign our Image & Internet Compliance Agreement.
Selling online: To sell on-line you must be an approved brick and mortar retailer only. We reserve the right to refuse or revoke authorization at any time. This may be due to but are not limited to the following reasons: a web design or shopping experience that does not meet Kim Seybert, Inc. standards, discounting Kim Seybert, Inc. suggested retail prices, failure to provide adequate customer service or selling on an unauthorized third-party site (Amazon, Ebay or others) with prior authorization. Authorization to sell online will only be granted after a review of your account has taken place and you have signed our Image & Internet Compliance Agreement.
Delivery/Backorders: For any items not currently in stock, delivery can be up to 12 to 14 weeks from date of order. We will make every effort to ship orders complete and within the delivery dates requested, but occasionally an item must be backordered. If you have any instructions regarding backorders, please indicate them when the order is placed, otherwise backorders will be shipped when the product becomes available.
Shipping: All shipments will be via FEDEX GROUND unless otherwise indicated. Freight charges are billed to invoice, or prepaid by customer. All orders received after 1:00 PM will be processed the next business day. We now offer a drop ship service to ship directly to retail customers for a fee of $20 per order. A rush order means we will make every effort to ship within 48 hours. We bill a Rush Fee of $25 to accommodate this.
Damages/Returns: Any freight received with visible damage must be noted by the carrier. Any concealed shortage/damage must be reported to our office within 10 business days. Many of the items we ship are made of fragile materials and must be handled carefully and properly stored. Although we stand behind our product 100%, we cannot accept returns after a period of 30 days from receipt of goods. We will supply replacement beads if necessary. All requests must be made in writing to our Customer Service Department and should include our style number and reference the original invoice number and date. No returns will be accepted without a written Return Authorization. All returns for reasons other than damage, defect, or shipping error will be subject to a 20% restocking fee.