Placing An Order

Create an Account

While it’s not required to set up an account on kimseybert.com, we strongly encourage customers to create one for the following benefits:

Purchase history
Account activity
Shipping status
Request returns or exchanges
Billing and shipping information securely stored for quick checkout

Note: We do not ship to P.O. Boxes at this time. Please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangments if necessary.

International Orders (Including Canada and Puerto Rico)

Once you have placed your order, a customer service member will check for availability and calculate your actual shipping and handling fees based on destination and weight. Kim Seybert, Inc. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.

Payment Options

KimSeybert.com accepts Visa®, MasterCard®, American Express® and Discover® credit cards. All transactions are made in U.S. Dollars.

Payment Processing

Once your order has been placed, we will check inventory and process your order. Your credit card payment will be processed on the day we ship your order for the total amount due, including shipping/handling fees and any applicable sales tax. If your order includes any backorder items, we will notify you and will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request. 

Sales Tax

We are required to collect sales tax for orders shipping to New York, New Jersey, North Carolina, Kansas, California, and Texas

Cancelling / Changing an Order

If you would like to change or cancel your order, please email us at customerservice@kimseybert.com or call 1-877-564-7850 (Monday-Friday, 9:00am-5:30pm ET) as soon as possible. Please note: If your order has already been processed, it cannot be cancelled or changed. In that case, please wait for your order to arrive, then follow the instructions for making an exchange or return here (link to return process page).

Refunds

Visit http://returns.kimseybert.com/
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
The customer is responsible for the cost of return shipping and any insurance.

Placing a Wholesale or Trade Order

Active Wholesale and Trade accounts in good standing may access and place orders on the website. To request a login, please contact sales@kimseybert.com. or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET). 

Problems Placing Your Order?

We want your shopping experience with us to be fast, easy, and convenient. If you are having technical difficulties placing your order, please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

Shipping

Shipping Method and Fees (Within the 48 Contiguous U.S. States)

All U.S. orders are shipped using FedEx® Ground, FedEx® 2nd Day, or FedEx® Overnight depending on the level of service you select when placing your order.

2nd Day Fee: $100

Overnight shipping Fee: $120

Note: All expedited orders must be placed before noon EST to ship same day. Orders placed on weekend and holidays will ship the following business day.

Surcharge for Orders Shipping to Alaska and Hawaii

Orders shipping to Alaska and Hawaii ship at the FedEx Ground rate only plus a $30.00 surcharge. 2nd Day and Overnight services are not available.

International Orders

Kim Seybert, Inc ships internationally. Shipping costs will be calculated based on destination, weight and dimension. Please note Kim Seybert, Inc. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.

P.O. Boxes

We do not ship to P.O. Boxes at this time. Please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangments if necessary.

Backorder Items

If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.

Holiday and Saturday Delivery

Saturday deliver MAY be available in certain instances. Please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to see if special arrangements can be made. Additional shipping/handling fees will apply.

Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date.

If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status

Returns & Exchanges

Return Policy

If you wish to return your purchase(s) from kimseybert.com for a refund or exchange, we will be happy to process your request under the following terms and conditions:

We must receive returns or exchanges within 10 days from the date of delivery.
Please note that dinnerware purchases will be charged a 20% restocking fee and will be deducted from the refund.
All items must be returned in unused condition in the original packaging. Beaded items must include the replacement bead packets as they were originally attached to the items.
Any used, damaged, or altered items, or anything Kim Seybert, Inc. considers questionable will not be accepted and will be returned to the customer.
A Return Merchandise Authorization (RMA) form is required for all returns. Please see below on how to request a RMA and make a return.
Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
The customer is responsible for the cost of return shipping and any insurance.
Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
Refunds will be credited to the credit card used to make the purchase.
We cannot accept returns of any items purchased from any other store or website that sells our products. Please contact the place of purchase for their return policy.
Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.
If you have any questions as to whether an item can be returned, please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

How to Make a Return

Request a Return Merchandise Authorization (RMA) Form
Visit http://returns.kimseybert.com/
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
The customer is responsible for the cost of return shipping and any insurance.

FAQ

Do I Need to Set Up an Account to Place an Order?

While it’s not required to set up an account on kimseybert.com, we strongly encourage customers to create one for the following benefits:

Purchase history
Account activity
Shipping status
Request returns or exchanges
Save billing and shipping information securely stored for quick checkout

Is My Personal Information Kept Private

We do not sell, trade, or rent Users’ personal identification information to others.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information with the understanding that it may prevent them from engaging in certain Site-related activities.

I've Forgotten My Password

To reset your password, please follow the Forgot your password link on the Login page.

How Long Does Shipping Take

Please view our detailed shipping tab

Are Final Sale Items Eligible For Return

All products listed in our sale section are final sale and cannot be returned or exchanged.

How Can I Track My Order

Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date.

If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status.

How Do I Return or Exchange an Item

We are happy to accept any returns or exchanges placed within ten days from the date of delivery that are unused and in the original packaging. Simply request a Return at http://returns.kimseybert.com/.

Will I be Refunded the Full Amount

All orders are refunded the full value including taxes within the United States, except for the cost of shipping. Please be aware that it can take up to 10 business days for the refund to appear in your account.

Does Kim Seybert Have Sample Sales or Promotions

Kim Seybert offers sample sales, exclusive promotions and seasonal sales intermittently throughout the year. Sign up (link) for email updates to be notified.

Do You Offer Styling Services

Whether trying to match your china or throwing a show-stopping event, our stylists are happy to offer a complimentary consultation for any entertaining need. Email customerservice@kimseybert.com or call 1-212-564-7850 to contact a stylist.

Wholesale & Trade

Placing A Wholesale Or Trade Order

Active Wholesale and Trade accounts in good standing may access and place orders on the website. To request a login, please contact sales@kimseybert.com. or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET). 


Product Care

Placemats

Our products are meant to be enjoyed, so please don’t be afraid to use them! If you follow our suggested methods of care, your table will continue to look fabulous for many years to come. The beauty of our handmade and hand-dyed product is the unique variation found in each piece. Colors may vary slightly from one dye lot to another. We recommend ordering the full amount needed, as a second shipment may not match exactly. All items are washed and tested prior to shipping to ensure that you receive the best quality possible.

BEADED
USE A GENTLE TOUCH
Our beaded products are assembled and meticulously threaded, beaded, wired, or sewn by hand.Gentle handling will help ensure the lasting beauty of your purchase.
Do not place hot dishes, cookware, or utensils on beaded placemats, chargers, runners, or coasters as plastic beads may melt, glass beads may crack, or finishes may be damaged.
To minimize the chance of beads being torn or ripped off the backing, place plates and utensils gently on the item.
To get the exact colors and finishes we intend in our designs, many beads, embellishments, and surfaces are dyed or finished with special coatings. To keep the color/finish from scratching or rubbing off, avoid sliding dishes and heavy serving pieces across the item, and do not use abrasive cleansers or cloths when spot cleaning.

CLEANING
Our beaded placemats, runners, and coasters are backed in cotton and can be spot cleaned if necessary. Use a soft toothbrush dipped in soapy water to remove stains, blot dry, and iron on the back with a low iron to finish. Do not immerse products with wood beads or embellishments in water.

REPLACEMENT BEADS
Occasionally, beads, sequins, and other embellishments may break or fall off of your item even with gentle use. While we do not provide a repair service, we do include replacement beads with most of our beaded items for you or your seamstress to use in case a repair is needed.

CAPIZ SHELL PLACEMATS
Round and Ombre Capiz Placemats are made from hand-cut and assembled capiz shells, then hand-dyed (with the exception of the Natural color) and complete with a thick, smooth gloss resin finish. They are available in an assortment of beautiful hues that complement virtually any china and table setting.

Do not place hot dishes, cookware, or utensils on Capiz placemats. Clean with a damp cloth (and mild soap if necessary).
Stack carefully when not in use to avoid chips and cracks.

ACRYLIC PLACEMATS
These placemats arrive with a protective film backing which should be removed prior to use. Acrylic scratches very easily.
Do not place hot dishes, cookware, or utensils on acrylic placemats.
Clean with a soft, disposable lint-free cloth and a cleaner made specifically for acrylic.
Do not use paper towels, scrubbers, or polyester or rayon wipes which are slightly abrasive and can scratch the finish.
Do not use window or countertop cleaners, or solvents such as rubbing alcohol which may leave a film or fog on the product.

Should scratches appear, gently buff out using scratch remover formulated for acrylic products.
Store in the protective sleeves provided or between tissue or lint-free cloth.

POLYPROPYLENE PLACEMATS, RUNNERS, AND COASTERS
These items are made from two-ply polypropylene and are water-resistant. Do not place hot dishes, cookware, or utensils on polypropylene placemats. Clean with a damp cloth (and mild soap if necessary).
Avoid abrasive cleansers or cloths when cleaning.
Do not pull, stretch, or fold.
Avoid placing very heavy objects on top of the items to prevent indentations.

WOOD AND BAMBOO PLACEMATS
Like other fine wood accessories, our wood and bamboo placemats have a lustrous finish that enhances the beautiful woodgrain patterns in the wood. Some styles may be hand-dyed, and due to the nature and varying porousness of each piece of wood, color may vary even within the same mat.
Do not place hot dishes, cookware, or utensils on wood placemats to avoid scorching.
Wipe clean with a damp cloth or wood cleaner/polish.
Avoid using abrasive cloths.
Do not immerse in water

ENAMEL CHARGERS
Our chargers are handcrafted in metal and some styles feature hand-applied high-gloss enamel that will make your table glimmer.
Do not place hot dishes, cookware, or utensils on metal or enamel chargers.
Clean with a damp cloth (and mild soap if necessary).
Do not use citrus-based cleaning products.
Stack carefully when not in use to avoid dents, or chips and cracks in the enamel finish.

LACQUERED, CARVED OR PAINTED MDF PLACEMATS
Our distinctive MDF styles are cut, carved, and painted by hand. No two will be exactly alike. Our Fez MDF Placemats are finished with either paint or metallic foil leaf, then coated in high- gloss lacquer.
Do not place hot dishes, cookware, or utensils on MDF placemats.
Clean with a damp cloth (and mild soap if necessary).
Avoid using abrasive cloths.
Do not immerse in water.
If you drop placemat it will break or crack.

FAUX SNAKESKIN AND SHAGREEN PLACEMATS
These placemats offer luxurious textures that are easy to care for, made with polypropylene and stitched to a stiff polyvinyl chloride backing.
Do not place hot dishes, cookware, or utensils on polypropylene placemats.
Clean with a damp cloth (and mild soap if necessary).
Avoid abrasive cleansers or cloths when cleaning.
Avoid getting too wet.
Avoid placing very heavy objects on top of the items to prevent indentations.

Napkins

Our products are meant to be enjoyed, so please don’t be afraid to use them! If you follow our suggested methods of care, your table will continue to look fabulous for many years to come.

Our products are handmade and hand-dyed; therefore the colors may vary slightly from one dye lot to another. We recommend ordering the full amount needed, as a second shipment may not match exactly. All items are washed and tested prior to shipping to ensure that you receive the best quality possible.
We like to recommend The Laundress’ Delicate Wash, for an in-depth guide, click here.

PRINTED AND EMBROIDERED NAPKINS
Machine wash separately in cool water on a gentle cycle with a mild detergent.
Dry on low and remove from the dryer promptly while slightly damp to minimize wrinkles. Smooth and dry flat, or iron on a linen setting if desired. Starch may be used if you prefer a stiffer finish.
Use spot remover if necessary, but do not soak in bleach, as any colored embroidery may run. Do not dry clean.

TIE DYE AND DIP DYE NAPKINS
Hand wash or machine wash separately in cold water on a gentle/silk cycle with a mild detergent or baby shampoo.
Air dry flat and iron damp on a warm setting.
Do not bleach or dry clean.

Napkin Rings

Made of varied materials, from beads and brass to natural gemstones and cut glass, our napkin rings are jewelry for the table.
Wipe clean with damp cloth.
Use a soft toothbrush with mild soapy water for plastic and glass beaded napkin rings if necessary.

Do not soak wood beaded napkin rings in water.
Do not use citrus-based cleaners on metal napkin rings. Do not use abrasive cleaners or scrubbers.

A NOTE ABOUT OUR NATURAL STONE NAPKIN RINGS:
Our collection includes napkin rings made of natural gemstones, including agate, rock crystal, and pyrite. As naturally occurring stones, no two napkin rings will be alike, even within a set of four.

A NOTE ABOUT OUR HAND CARVED AND HAND PAINTED NAPKIN RINGS
Our collection also includes napkin rings that are hand-crafted from wood and stone, and may be hand-carved and hand-painted as well. This artisanal touch means that no two will be exactly alike.

Flatware

JULISKA NATURAL BAMBOO
Our flatware is made of 18/10 Stainless steel forged with natural bamboo wood. While our pieces are dishwasher safe, we recommend hand-washing for lasting results.

Hard Goods & Home Decor

WOOD AND METAL ACCESSORIES
Our home décor accessories let you extend a touch of style beyond the table. Bowls are for decoration only. Do not use them to store or serve food.
Wipe clean with a damp cloth or wood cleaner/polish.
Avoid using abrasive cloths.
Do not immerse in water.

Glassware

CRACKLE GLASS
Mouth blown and then subject to a reactive process using real 24-karat gold and platinum results in a unique finish on every piece. No two will be alike.
Hand wash only.
Do not microwave.
Handle stemmed glassware with care.

PAILLETTE
Available in three colors, Paillette Glass is mouth blown and faceted, and then finished with frosted, 24-karat gold, or platinum accents.
Hand wash only.
Do not microwave.
Note: Frosted Paillette can be placed in the dishwasher, but we do not recommend stem ware in the dish washer.
Handle stemmed glassware with care.

VAGUE
Mouth blown and swirled with two colors of glass, no two pieces of the same style will identical.
Hand wash only.
Do not microwave.
Stems should not go in the dishwasher as they are easy to break.

Proposition 65

Attention California Residents - Proposition 65 WARNING:

WARNING:This product can expose you to chemicals including lead and/or phthalates, which is known to the State of California to cause cancer, and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov

Why does Kim Seybert including this warning on their products?

We are providing Prop 65 warning labels to inform consumers that the product contains chemicals known to the State of California’s Prop 65 list to contain cancer and reproductive harm. It does not mean that a product is unsafe. All Kim Seybert products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the federal Safe Drinking Water Act. The label simply ensures that Kim Seybert Inc is in compliance with the State of California’s Prop 65 law for warning label requirements.

What is California Proposition 65?

In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act (known as "Proposition 65"). Proposition 65 is a "Right to Know" statute; its purpose is to make sure people are aware, before they purchase, that the product they come into contact with contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The statute requires a warning label even if the amount of the chemical is miniscule.


The State of California has listed over 900 chemicals that must be disclosed under Prop 65. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

Where can I find out more information?

The State of California provides Proposition 65 information on the Office of Environmental Health Hazard Assessment website. See link above.

Why is this included on my product if I don't live in California?

Kim Seybert Inc. products are sold worldwide. It would be considerably complex to determine which products will be ultimately sold or brought into California. Therefore, to ensure compliance with Proposition 65 requirements, we have decided to include these labels on applicable products, regardless of where they might be purchased or sold.

Accessibility Statement

Compliance status

We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the
website’s HTML, adapts its functionality and behavior for screen-readers used by blind users, and for keyboard functions used by individuals with motor impairments.

If you wish to contact
the website's owner please use the following email customerservice@kimseybert.com

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:

1. Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. 


Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 bkeyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.


These adjustments are compatible with all popular screen readers, including JAWS and NVDA.

2. Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.

Additionally, keyboard users will find quick navigation and content-skip menus, available at any time by clicking Alt+1, or as the first element of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus to drift outside of it.

Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements

Disability profiles supported on our website

Epilepsy Safe Profile: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
Vision Impaired Profile: this profile adjusts the website so that it is accessible to the majority of visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
Cognitive Disability Profile: this profile provides various assistive features to help users with cognitive disabilities such as Autism, Dyslexia, CVA, and others, to focus on the essential elements more easily.
ADHD Friendly Profile: this profile significantly reduces distractions and noise, to help people with ADHD and Neurodevelopmental disorders browse, read, and focus on the essential elements more easily.

Blind Users Profile (Screen-readers): this profile adjusts the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is installed on the blind user’s computer, and this site is compatible with it.
Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
easily.

Additional UI, design, and readability adjustments


1. Font adjustments – users can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
3. Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
4. Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
5. Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
6. Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
7. Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA (screen readers), both for Windows and for MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating, and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. If you wish to contact the website's owner please use the following email customerservice@kimseybert.com