Customer Service

Contact Placing An Order Shipping Returns & Exchanges FAQ PRODUCT CARE: PLACEMATS, RUNNERS & COASTERS Product Care: Napkins Product Care: Napkin Rings Product Care: Flatware Product Care: Hard Goods & Home Decor Product Care: Glassware Product Care: Shakti Porcelain Dinnerware California Proposition 65 Warning Accessibility Statement

CONTACT

Call 1-877-564-7850 
Monday – Friday, 9:00am – 5:30pm ET
Email customerservice@kimseybert.com

PLACING AN ORDER

Create An Account

While it’s not required to set up an account on kimseybert.com, we strongly encourage customers to create one for the following benefits:

    • Purchase history
    • Account activity
    • Shipping status
    • Request returns or exchanges
    • Billing and shipping information securely stored for quick checkout

International Orders (Including Canada and Puerto Rico)

Once you have placed your order, a customer service member will check for availability and calculate your actual shipping and handling fees based on destination and weight. Kim Seybert, Inc. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.

Payment Options

KimSeybert.com accepts Visa®, MasterCard®, American Express® and Discover® credit cards. All transactions are made in U.S. Dollars.

Payment Processing

Once your order has been placed, we will check inventory and process your order. Your credit card payment will be processed on the day we ship your order for the total amount due, including shipping/handling fees and any applicable sales tax. If your order includes any backorder items, we will notify you and will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request. 

Sales Tax

We are required to collect sales tax for orders shipping to New York, New Jersey, North Carolina, Kansas, California, and Texas

Cancelling / Changing an Order

If you would like to change or cancel your order, please email us at customerservice@kimseybert.com or call 1-877-564-7850 (Monday-Friday, 9:00am-5:30pm ET) as soon as possible. Please note: If your order has already been processed, it cannot be cancelled or changed. In that case, please wait for your order to arrive, then follow the instructions for making an exchange or return here (link to return process page).

Refunds

To receive a refund for an item, you must request a Return Merchandise Authorization (RMA) form and Return Merchandise Authorization number. Please see instructions on how to get your RMA form and number here. Once your item is received by us and your return for a refund is accepted, we will issue a credit for the amount of the returned item and any sales tax applicable to that item. Refunds will be credited to the credit card used to make the original purchase. All sale items, and shipping/handling charges do not qualify for refunds.

Placing A Wholesale Or Trade Order

Active Wholesale and Trade accounts in good standing may access and place orders on the website. To request a login, please contact sales@kimseybert.com. or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET). 

Problems Placing Your Order?

We want your shopping experience with us to be fast, easy, and convenient. If you are having technical difficulties placing your order, please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

SHIPPING

Shipping Method And Fees (Within The 48 Contiguous U.S. States)

All U.S. orders are shipped using FedEx® Ground, FedEx® 2nd Day, or FedEx® Overnight depending on the level of service you select when placing your order.

Pre-Tax Total FedEx Ground 2nd Day FedEx Overnight
UP TO $249.99 $14.99 $100 $120
$250.00-$599.99 $19.99 $100 $120
$600.00+ FREE $100 $120


Note:
If you require 2nd Day or Overnight shipping, please contact customerservice@kimseybert.com or call 212-564-7850. Note, all expedited orders must be placed before noon EST to ship same day. Orders placed on weekend and holidays will ship the following business day.

SURCHARGE FOR ORDERS SHIPPING TO ALASKA AND HAWAII

Orders shipping to Alaska and Hawaii ship at the FedEx Ground rate only plus a $30.00 surcharge. 2nd Day and Overnight services are not available.


International Orders

Kim Seybert, Inc ships internationally. Shipping costs will be calculated based on destination, weight and dimension. Please note Kim Seybert, Inc. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.

P.O. Boxes

We do not ship to P.O. Boxes at this time. Please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangments if necessary.

Backorder Items

If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.

Holiday and Saturday Delivery

Saturday deliver MAY be available in certain instances. Please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to see if special arrangements can be made. Additional shipping/handling fees will apply.

Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date.

If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status

RETURNS & EXCHANGES

Return Policy

If you wish to return your purchase(s) from kimseybert.com for a refund or exchange, we will be happy to process your request under the following terms and conditions:

  • We must receive returns or exchanges within 10 days from the date of delivery.
  • Please note that dinnerwar purchases will be charged a 20% restocking fee and will be deducted from the refund.
  • All items must be returned in unused condition in the original packaging. Beaded items must include the replacement bead packets as they were originally attached to the items.
  • Any used, damaged, or altered items, or anything Kim Seybert, Inc. considers questionable will not be accepted and will be returned to the customer.
  • A Return Merchandise Authorization (RMA) form is required for all returns. Please see below for how to request a RMA and make a return.
  • Please pack your return carefully – we are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.
  • The customer is responsible for the cost of return shipping and any insurance.
  • Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.
  • Refunds will be credited to the credit card used to make the purchase.
  • We cannot accept returns of any items purchased from any other store or website that sells our products. Please contact the place of purchase for their return policy.
  • Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.
  • If you have any questions as to whether an item can be returned, please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

How To Make A Return

Request a Return Merchandise Authorization (RMA) Form

  1. Please go to KimSeybert.com and log into MyAccount.
  2. Go to Completed Orders, and then click Return Item(s) next to the item(s) you wish to return.
  3. Fill out the following items on the Return Request
    • Quantity to Return
    • Return Reason
    • Return Action
    • Comments (optional)
  4. Click Submit Return Request.
  5. After your return request is processed, you will receive a Return Confirmation Email from a Kim Seybert team member, which includes your Return Merchandise Authorization (RMA) number.

Note: If you have trouble accessing your account, please email us at customerservice@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) for assistance.

Return Items With Your Return Merchandise Authorization (RMA) Form

To return your item(s) please follow these 5 steps:

    1. Package the item(s) securely. Please remember: All returns must be in new, unused condition, must be returned in their original packaging, and any beaded item(s) must also include the replacement bead packets as they were originally attached to the item(s). Any used, damaged, or altered items, or anything Kim Seybert, Inc. considers questionable will not be accepted and will be returned to the customer.
    2. Include a printout of your Return Confirmation Email in the package.

      raform.jpg
    3. Address the package to us and be sure to include your RMA number in the address as follows:

      Kim Seybert Returns
      RM # (Your Number Here)
      3845 Shopton Road, Suite 250
      Charlotte, NC 28217

      returns-shippinglabel28273.png returns-box.png
  • Contact your shipper for pickup or drop off your package at your shipper’s facility. We strongly suggest using a shipper that provides a tracking number and insurance, as we are not responsible for lost or damaged return shipments.
  • Please keep a copy of your Return Confirmation Email and proof of shipment should you need to refer to them.

FAQ

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

While it’s not required to set up an account on kimseybert.com, we strongly encourage customers to create one for the following benefits:

  • Purchase history
  • Account activitiy
  • Shipping status
  • Request returns or exchanges
  • Save billing and shipping information securely stored for quick checkout

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We do not sell, trade, or rent Users’ personal identification information to others.

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, place an order, fill out a form, respond to a survey, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information with the understanding that it may prevent them from engaging in certain Site-related activities. For more information please read our Privacy Policy

I’VE FORGOTTEN MY PASSWORD- WHAT SHOULD I DO?

To reset your password, please follow the Forgot your password link on the Login page.

HOW LONG DOES DELIVERY TAKE, AND HOW MUCH WILL IT COST?

For information on our shipping methods and fees, view our detailed Shipping page.

ARE FINAL SALE ITEMS ELIGIBLE FOR RETURN?

All products listed in our sale section are final sale and cannot be returned or exchanged.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date.

If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status.

HOW DO I RETURN OR EXCHANGE AN ITEM?

We are happy to accept any returns or exchanges placed within ten days from the date of delivery that are unused and in the original packaging. Simply request a Returns Merchandise Authorization (RMA) form from your Kim Seybert account or email customerservice@kimseybert.com for assistance.

View our full Returns/Exchange policy here

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

All orders are refunded the full value including taxes within the United States, except for the cost of shipping. Please be aware that it can take up to 10 business days for the refund to appear in your account.

DOES KIM SEYBERT HAVE PROMOTIONS OR SAMPLE SALES?

Kim Seybert offers sample sales, exclusive promotions and seasonal sales intermittently throughout the year. Sign up (link) for email updates to be notified.

DO YOU OFFER STYLING SERVICES?

Whether trying to match your china or throwing a show-stopping event, our stylists are happy to offer a complimentary consultation for any entertaining need. Email customerservice@kimseybert.com or call 1-212-564-7850 to contact a stylist.

PRODUCT CARE: PLACEMATS, RUNNERS & COASTERS

Our products are meant to be enjoyed, so please don’t be afraid to use them! If you follow our suggested methods of care, your table will continue to look fabulous for many years to come.

The beauty of our handmade and hand-dyed product is the unique variation found in each piece. Colors may vary slightly from one dye lot to another. We recommend ordering the full amount needed, as a second shipment may not match exactly. All items are washed and tested prior to shipping to ensure that you receive the best quality possible.

BEADED

USE A GENTLE TOUCH

Our beaded products are assembled and meticulously threaded, beaded, wired, or sewn by hand.Gentle handling will help ensure the lasting beauty of your purchase.

  • Do not place hot dishes, cookware, or utensils on beaded placemats, chargers, runners, or coasters as plastic beads may melt, glass beads may crack, or finishes may be damaged.
  • To minimize the chance of beads being torn or ripped off the backing, place plates and utensils gently on the item.
  • To get the exact colors and finishes we intend in our designs, many beads, embellishments, and surfaces are dyed or finished with special coatings. To keep the color/finish from scratching or rubbing off, avoid sliding dishes and heavy serving pieces across the item, and do not use abrasive cleansers or cloths when spot cleaning.

CLEANING

Our beaded placemats, runners, and coasters are backed in cotton and can be spot cleaned if necessary. Use a soft toothbrush dipped in soapy water to remove stains, blot dry, and iron on the back with a low iron to finish. Do not immerse products with wood beads or embellishments in water.

REPLACEMENT BEADS

Occasionally, beads, sequins, and other embellishments may break or fall off of your item even with gentle use. While we do not provide a repair service, we do include replacement beads with most of our beaded items for you or your seamstress to use in case a repair is needed.

CAPIZ SHELL AND SHIMMER PLACEMATS

Round and Ombre Capiz Placemats are made from hand-cut and assembled capiz shells, then hand-dyed (with the exception of the Natural color) and complete with a thick, smooth gloss resin finish. They are available in an assortment of beautiful hues that complement virtually any china and table setting.

Shimmer Placemats are made from crushed capiz shells, then hand-dyed (with the exception of the Natural color) and coated in a thick gloss resin finish. Because of the nature of the crushed shells, Shimmer Placemats have a slightly rippled surface.

  • Do not place hot dishes, cookware, or utensils on Capiz or Shimmer placemats.
  • Clean with a damp cloth (and mild soap if necessary).
  • Stack carefully when not in use to avoid chips and cracks.

ACRYLIC PLACEMATS

These placemats arrive with a protective film backing which should be removed prior to use. Acrylic scratches very easily.

  • Do not place hot dishes, cookware, or utensils on acrylic placemats.
  • Clean with a soft, disposable lint-free cloth and a cleaner made specifically for acrylic.
  • Do not use paper towels, scrubbers, or polyester or rayon wipes which are slightly abrasive and can scratch the finish.
  • Do not use window or countertop cleaners, or solvents such as rubbing alcohol which may leave a film or fog on the product.
  • Should scratches appear, gently buff out using scratch remover formulated for acrylic products.
  • Store in the protective sleeves provided or between tissue or lint-free cloth.

POLYPROPYLENE PLACEMATS, RUNNERS, AND COASTERS

These items are made from two-ply polypropylene and are water-resistant.

  • Do not place hot dishes, cookware, or utensils on polypropylene placemats.
  • Clean with a damp cloth (and mild soap if necessary).
  • Avoid abrasive cleansers or cloths when cleaning.
  • Do not pull, stretch, or fold.
  • Avoid placing very heavy objects on top of the items to prevent indentations.

WOOD AND BAMBOO PLACEMATS

Like other fine wood accessories, our wood and bamboo placemats have a lustrous finish that enhances the beautiful woodgrain patterns in the wood. Some styles may be hand-dyed, and due to the nature and varying porousness of each piece of wood, color may vary even within the same mat.

  • Do not place hot dishes, cookware, or utensils on wood placemats to avoid scorching.
  • Wipe clean with a damp cloth or wood cleaner/polish.
  • Avoid using abrasive cloths.
  • Do not immerse in water

LEATHER PLACEMATS AND COASTERS

Our leather placemats and coasters are made of genuine leather, so color variations are natural and no two will be alike.

  • Do not place hot dishes, cookware, or utensils on our leather placemats.
  • Wipe clean with a damp cloth and allow to air dry thoroughly.
  • Avoid using abrasive cloths.
  • Do not immerse in water.
  • Once dry, store in a cool dry place away from direct sunlight.

ENAMEL CHARGERS

Our chargers are handcrafted in metal and some styles feature hand-applied high-gloss enamel that will make your table glimmer.

  • Do not place hot dishes, cookware, or utensils on metal or enamel chargers.
  • Clean with a damp cloth (and mild soap if necessary).
  • Do not use citrus-based cleaning products.
  • Stack carefully when not in use to avoid dents, or chips and cracks in the enamel finish.

LACQUERED, CARVED OR PAINTED MDF PLACEMATS

Our distinctive MDF styles are cut, carved, and painted by hand. No two will be exactly alike.

Our Fez MDF Placemats are finished with either paint or metallic foil leaf, then coated in high-gloss lacquer.

  • Do not place hot dishes, cookware, or utensils on MDF placemats.
  • Clean with a damp cloth (and mild soap if necessary).
  • Avoid using abrasive cloths.
  • Do not immerse in water.

FAUX SNAKESKIN AND SHAGREEN PLACEMATS

These placemats offer luxurious textures that are easy to care for, made with polypropylene and stitched to a stiff polyvinyl chloride backing.

  • Do not place hot dishes, cookware, or utensils on polypropylene placemats.
  • Clean with a damp cloth (and mild soap if necessary).
  • Avoid abrasive cleansers or cloths when cleaning.
  • Avoid placing very heavy objects on top of the items to prevent indentations.

LINEN PLACEMATS AND RUNNERS

Our fabric placemats are as easy to care for as our linen napkins.

  • Machine wash separately in cool water on a gentle cycle with a mild detergent.
  • Dry on low and remove from the dryer promptly while slightly damp to minimize wrinkles. Smooth and dry flat, or iron on a linen setting if desired. Starch may be used if you prefer a stiffer finish.
  • Use spot remover if necessary, but do not soak in bleach, as any colored embroidery may run.
  • Do not dry clean.

PRODUCT CARE: NAPKINS

Our products are meant to be enjoyed, so please don’t be afraid to use them! If you follow our suggested methods of care, your table will continue to look fabulous for many years to come.

Our products are handmade and hand-dyed; therefore the colors may vary slightly from one dye lot to another. We recommend ordering the full amount needed, as a second shipment may not match exactly. All items are washed and tested prior to shipping to ensure that you receive the best quality possible.

We like to recommend The Laundress’ Delicate Wash, for an in-depth guide, click here.

COTTON AND LINEN NAPKINS

  • Machine wash separately in cool water on a gentle cycle with a mild detergent.
  • Dry on low and remove from the dryer promptly while slightly damp to minimize wrinkles. Smooth and dry flat, or iron on a linen setting if desired. Starch may be used if you prefer a stiffer finish.
  • Use spot remover if necessary, but do not soak in bleach, as any colored embroidery may run.
  • Do not dry clean.

SILK NAPKINS

  • Hand wash or machine wash separately in cold water on a gentle/silk cycle with a mild detergent or baby shampoo.
  • Air dry flat and iron damp on a warm setting.
  • Do not bleach or dry clean.

BIAS SILK NAPKINS

  • Hand wash in cold water with a mild detergent or baby shampoo.
  • Air dry flat and iron damp on a warm setting.
  • Do not bleach or dry clean.

PRODUCT CARE: NAPKIN RINGS

Made of varied materials, from beads and brass to natural gemstones and cut glass, our napkin rings are jewelry for the table.

  • Wipe clean with damp cloth.
  • Use a soft toothbrush with mild soapy water for plastic and glass beaded napkin rings if necessary.
  • Do not soak wood beaded napkin rings in water.
  • Do not use citrus-based cleaners on metal napkin rings.
  • Do not use abrasive cleaners or scrubbers.

A NOTE ABOUT OUR NATURAL STONE NAPKIN RINGS:

Our collection includes napkin rings made of natural gemstones, including agate, rock crystal, and pyrite. As naturally occurring stones, no two napkin rings will be alike, even within a set of four.

A NOTE ABOUT OUR HAND CARVED AND HAND PAINTED NAPKIN RINGS

Our collection also includes napkin rings that are hand-crafted from wood and stone, and may be hand-carved and hand-painted as well. This artisanal touch means that no two will be exactly alike.

PRODUCT CARE: FLAWARE

Our flatware is made of 18/10 Stainless Steel for long-lasting use. While our pieces are dishwasher safe, we recommend hand-washing for lasting results.

PRODUCT CARE: HARD GOODS & HOME DECOR

WOOD AND METAL ACCESSORIES

Our home décor accessories let you extend a touch of style beyond the table.

  • Bowls are for decoration only. Do not use them to store or serve food.
  • Wipe clean with a damp cloth or wood cleaner/polish.
  • Avoid using abrasive cloths.
  • Do not immerse in water.

PRODUCT CARE: GLASSWARE

CRACKLE GLASS

Mouth blown and then subject to a reactive process using real 24-karat gold and platinum results in a unique finish on every piece. No two will be alike.

  • Hand wash only.
  • Do not microwave.
  • Handle stemmed glassware with care.

PAILLETTE

Available in three colors, Paillette Glass is mouth blown and faceted, and then finished with frosted, 24-karat gold, or platinum accents.

  • Hand wash only.
  • Do not microwave.
  • Note: Frosted Paillette can be placed in the dishwasher
  • Handle stemmed glassware with care.

VAGUE

Mouth blown and swirled with two colors of glass, no two pieces of the same style will identical.

  • Hand wash only.
  • Do not microwave.

PRODUCT CARE: SHAKTI PORCELAIN DINNERWARE

Our porcelain dinnerware is the perfect complement to our placemats, napkins, and napkin rings.

  • Dishwasher safe.
  • For styles without a metallic finish, microwave safe.
  • Do not microwave pieces with a metallic finish.

CALIFORNIA PROPOSITION 65 WARNING

Attention California Residents - Proposition 65 WARNING:

Warning!WARNING:This product can expose you to chemicals including lead and/or phthalates, which is known to the State of California to cause cancer, and birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov

All Kim Seybert Inc. products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the Federal Safe Drinking Water Act.

However, the State of California has listed over 900 chemicals that must be disclosed under Proposition 65 to California Residents. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

WHY DOES KIM SEYBERT INC INCLUDE THIS WARNING ON ITS PRODUCTS?

We are providing Prop 65 warning labels to inform consumers that the product contains chemicals known to the State of California’s Prop 65 list to contain cancer and reproductive harm. It does not mean that a product is unsafe. All Kim Seybert products meet or exceed the requirements of applicable product performance and safety industry standards, as well as the federal Safe Drinking Water Act. The label simply ensures that Kim Seybert Inc is in compliance with the State of California’s Prop 65 law for warning label requirements.

WHAT IS CALIFORNIA PROPOSITION 65?

In 1986, California voters approved the Safe Drinking Water and Toxic Enforcement Act (known as "Proposition 65"). Proposition 65 is a "Right to Know" statute; its purpose is to make sure people are aware, before they purchase, that the product they come into contact with contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm. The statute requires a warning label even if the amount of the chemical is miniscule.

The State of California has listed over 900 chemicals that must be disclosed under Prop 65. The list, which is updated annually, includes a wide variety of chemicals that can be found in many consumer products, such as kitchen utensils, footwear and handbags, exercise equipment, photo and scrapbook albums, luggage, and many other products (even foods and beverages).

WHERE CAN I FIND OUT MORE INFORMATION ABOUT PROPOSITION 65?

The State of California provides Proposition 65 information on the Office of Environmental Health Hazard Assessment website. See link above.

WHY IS THIS LABEL INCLUDED ON MY PRODUCT IF I DON'T LIVE IN CALIFORNIA?

Kim Seybert Inc. products are sold worldwide. It would be considerably complex to determine which products will be ultimately sold or brought into California. Therefore, to ensure compliance with Proposition 65 requirements, we have decided to include these labels on applicable products, regardless of where they might be purchased or sold.

ACCESSIBILITY STATEMENT

Kim Seybert Inc. is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). Kim Seybert Inc. has conducted an accessibility review of its website and has remediated any issues identified during that review.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 AA guidelines over time. If you are currently experience any issues with our website, have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site, please call us toll free at 866-823-4066 or email us at customerservice@kimseybert.com. If you do encounter an accessibility issue, please be sure to specify the Web page and we will make all reasonable efforts to make that page accessible.