Kim Seybert Privacy & Policy

Shipping Method and Fees (Within the 48 Contiguous U.S. States)

All U.S. orders are shipped using UPS® Ground, UPS® 2nd Day, or UPS® Overnight depending on the level of service you select when placing your order.

Ground Fee: $14.99 - Free Ground Shipping on domestic orders over $100

2nd Day Fee: $100

Overnight shipping Fee: $120

Note: All expedited orders must be placed before 11 AM EST to ship same day. Orders placed on weekend and holidays will ship the following business day.

Note: Packages valued at $1,000 or more are shipped with UPS Signature Required service. Packages valued below $1,000 do not require a signature upon delivery.

Transit times are as follows: 2nd day shipping takes 2 business days, overnight shipping takes 1 business day, and ground shipping takes 1-6 business days depending on your location.

Holiday Shipping Deadlines

For guaranteed delivery by Christmas, orders must be placed on:  

Monday, December 16th by 9 AM EST for UPS Ground Service

Friday, December 20th by noon EST for UPS 2 Day Select

Monday, December 23rd by noon EST for UPS Next Day Air

For guaranteed delivery by New Years Eve, orders must be placed on: 

Monday, December 23rd by 9 AM EST for UPS Ground Service

Friday, December 27th by noon EST for UPS 2 Day Select

Monday, December 30th by noon EST for UPS Next Day Air

Due to the busy holiday season, carrier delays may occur beyond our control. While we strive to ensure timely delivery, we cannot be held responsible for any delays caused by shipping carriers. We recommend placing orders early to allow for potential shipping and transit delays.

Please also note that our warehouse will be closed on December 25th for Christmas and from January 1st to 10th for inventory purposes. During this period, orders will not be processed or shipped. Shipping will resume on January 13th, 2025.

Surcharge for Orders Shipping to Alaska and Hawaii

Orders shipping to Alaska and Hawaii ship at the UPS Ground rate, plus a $30.00 surcharge. 2nd Day and Overnight services are not available.

International Orders

Kim Seybert, Inc. ships internationally. Shipping costs are calculated based on the destination, weight, and dimensions of your order. Tariffs, duties, and import taxes will be applied at checkout. Currently, we only offer DHL delivery for all international shipments. Please be aware that Kim Seybert, Inc. cannot be held responsible for any customs delays or returns.

P.O. Boxes

We do not ship to P.O. Boxes at this time. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangements if necessary.

Backorder Items

If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.

Holiday and Saturday Delivery

Saturday delivery MAY be available in certain instances. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to see if special arrangements can be made. Additional shipping/handling fees will apply.

Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and estimated delivery date. You can use that information to track your order here.

Alternatively, if you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status.

Lost, Missing, or Stolen Packages

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

To add Route Shipping Protection to your order, simply select the "Route Shipping Protection" option during checkout. If you decide to opt out, shipping protection will not be available for your order.

Please note that the package protection is only available for orders up to $5,000.

If you experienced an issue with your order, please file a claim with Route’s team here.