Returns & Exchanges

Kim Seybert Returns & Exchanges Policy

Returns & Exchanges

At Kim Seybert, we strive to make the return and exchange process as simple as possible for our customers. While we technically do not offer direct exchanges, we recommend an easier and faster method for getting the items you love: simply return your item(s) and place a new order for the product(s) you’d like on our site.

We guarantee the quality of our products, and are happy to accept any returns within 21 days from the date of delivery, provided the items are unused and in the original packaging. Simply request a return at http://returns.kimseybert.com/.

Please follow our standard Return Policy below for guidance on how to return items and receive a refund before placing your new order. We hope this streamlined approach makes your shopping experience with us more convenient.

Return Policy

We must receive return or exchange requests within 21 days from the date of delivery.

Authorized returns need to be shipped back within 14 days from the date the return authorization has been approved.

The customer is responsible for the cost of return shipping and any insurance. A Return Merchandise Authorization (RMA) form is required for all returns. Please see above on how to request a RMA and make a return.

Please pack your returns carefully. We are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance.

All items must be returned in original, unaltered and unused condition with all tags and their original packaging.

  • Napkin rings must be returned with all tags attached, in their plastic covering and inside the original box designed to protect them from damage.
  • Napkins must be packaged in their individual plastic--with tags--and the set of 4 inserted into the larger plastic bag provided. Baccarat x Kim Seybert napkins should be returned inside their box.
  • Placemats must be returned with tags and bead bags attached, in their original plastic, along with the original box if provided.
  • Runners must be returned with tags and bead bags attached, in their original plastic, along with the original box
  • Candle holders, vases, and glassware must be packaged in their original tissue and bubble plastic within the white box they arrived in.
  • Dinnerware must be returned with the original plastic and tissue, in the box with labels attached.
  • Flatware must be packaged in individual sleeves, within the original box.


Any used, damaged, or altered items, or anything Kim Seybert, Inc. considers questionable or does not comply with our Return Policy, will not be accepted and will be returned to the customer. We reserve the right to deny a refund if returned merchandise does not meet our requirements. 

Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.

Refunds will be credited to the credit card used to make the purchase.

We cannot accept returns of items purchased from other stores or websites that sell our products. Please contact the place of purchase for their return policy.

Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.

Please keep a copy of your RMA and return shipping label should you need to contact customer service. If you have any questions as to whether an item can be returned, please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

Lost, Missing, or Stolen Packages

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

Please note that the package protection is only available for orders up to $5,000.

If you experienced an issue with your order, please file a claim with Route’s team here.