Shipping Protection by Route

Shipping Method and Fees (Within the 48 Contiguous U.S. States)

All U.S. orders are shipped using UPS® Ground, UPS® 2nd Day, or UPS® Overnight depending on the level of service you select when placing your order.

Ground Fee: $14.99 - Free Ground Shipping on domestic orders over $100

2nd Day Fee: $100

Overnight shipping Fee: $120

Note: All expedited orders must be placed before 11 AM EST to ship same day. Orders placed on weekend and holidays will ship the following business day.

Surcharge for Orders Shipping to Alaska and Hawaii

Orders shipping to Alaska and Hawaii ship at the UPS Ground rate, plus a $30.00 surcharge. 2nd Day and Overnight services are not available.

International Orders

Kim Seybert, Inc. ships internationally! Shipping costs are calculated based on the destination, weight, and dimensions of your order. Tariffs, duties, and import taxes will be applied at checkout. Currently, we only offer DHL delivery for all international shipments. Please be aware that Kim Seybert, Inc. cannot be held responsible for any customs delays or returns.

P.O. Boxes

We do not ship to P.O. Boxes at this time. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangements if necessary.

Backorder Items

If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.

Holiday and Saturday Delivery

Saturday delivery MAY be available in certain instances. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to see if special arrangements can be made. Additional shipping/handling fees will apply.

Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking number and estimated delivery date. We are not liable for any LOST or STOLEN packages. Please reach out to your shipping carrier with tracking number provided.

If you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status. You can also track your order here.

Lost, Missing, Damaged or Stolen Packages

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

To add Route Shipping Protection to your order, simply select the "Route Shipping Protection" option during checkout. If you decide to opt out, shipping protection will not be available for your order.

Please note that the package protection is only available for orders up to $5,000.

If you experienced an issue with your order, please file a claim with Route’s team here.

At Kim Seybert, we strive to make the return and exchange process as simple as possible for our customers. While we technically do not offer direct exchanges, we recommend an easier and faster method for getting the items you love: simply return your item(s) and place a new order for the product(s) you’d like on our site.

Please follow our standard Return Policy below for guidance on how to return items and receive a refund before placing your new order. We hope this streamlined approach makes your shopping experience with us more convenient.

RETURN POLICY

We must receive return or exchange requests within 21 days from the date of delivery, provided the items are unused and in the original packaging. Simply request a return here.

Authorized returns need to be shipped back within 14 days from the date the return authorization has been approved. All items must be returned in original, unaltered and unused condition with all tags and their original packaging.

• Napkin rings must be returned with all tags attached, in their plastic covering and inside the original box designed to protect them from damage.
• Napkins must be packaged in their individual plastic--with tags--and the set of 4 inserted into the larger plastic bag provided. Baccarat x Kim Seybert napkins should be returned inside their box.
• Placemats must be returned with tags and bead bags attached, in their original plastic, along with the original box if provided.
• Runners must be returned with tags and bead bags attached, in their original plastic, along with the original box
• Candle holders, vases, and glassware must be packaged in their original tissue and bubble plastic within the white box they arrived in.
• Dinnerware must be returned with the original plastic and tissue, in the box with labels attached.
• Flatware must be packaged in individual sleeves, within the original box.

Any used, damaged, or altered items, or anything Kim Seybert, Inc. considers questionable or does not comply with our Return Policy, will not be accepted and will be returned to the customer. We reserve the right to deny a refund if returned merchandise does not meet our requirements. 

A Return Merchandise Authorization (RMA) form is required for all returns. Please see above on how to request a RMA and make a return.

Please pack your returns carefully. We are not responsible for damage or loss for return shipments. We highly recommend you ship with a service that provides tracking and insurance. The customer is responsible for the cost of return shipping and any insurance.

Refunds will be issued for the cost of merchandise and any applicable sales tax only. Shipping and handling fees are not refundable.

Refunds will be credited to the credit card used to make the purchase.

We cannot accept returns of items purchased from other stores or websites that sell our products. Please contact the place of purchase for their return policy.

Sale items are final sale and do not qualify for returns, refunds, exchanges, or price adjustments.

Please keep a copy of your RMA and return shipping label should you need to contact customer service. If you have any questions as to whether an item can be returned, please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET).

Lost, Missing, Damaged or Stolen Packages

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

Please note that the package protection is only available for orders up to $5,000.

If you experienced an issue with your order, please file a claim with Route’s team here.

Monday – Friday, 9:00am – 5:30pm ET

CALL

1-877-564-7850

EMAIL

web@kimseybert.com